Refund policy

Refund Policy

 

We want you to be happy with your purchase. If something isn't right, here's how returns and refunds work.

 

Returns

You have 14 days from the date you receive your order to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

 

How to start a return

Contact us at farooq.khan1.2.co@outlook.com with your order number and reason for return. We'll confirm the return address and next steps.

 

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days.

 

Damaged or faulty items

If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no extra cost to you, in line with your UK consumer rights.

 

Return shipping

Unless the item is faulty or we made an error, you are responsible for return shipping costs.

 

Exceptions

Sale items and gift cards are non-refundable unless faulty.

 

Your statutory rights

This policy does not affect your statutory rights as a consumer under UK law, including your rights under the Consumer Rights Act 2015.

 

Contact us

Questions about returns or refunds? Email us at farooq.khan1.2.co@outlook.com.